Welcome to FilaForge! By accessing this website, you agree to the following terms and conditions.

1. General Terms

FilaForge reserves the right to modify these terms and conditions at any time. Please check back frequently for updates.

2. Products and Services

FilaForge offers a variety of products on its website. These products are described in more detail in the shop section of the website.

3. Pricing

The prices of FilaForge's products are listed on the website. Prices are subject to change without notice.

4. Shipping

FilaForge offers free shipping on orders over $50. Orders under $50 will be charged a shipping fee.

5. Returns

FilaForge accepts returns within 30 days of the date of purchase. For more information on returns, please see the Return Policy section of the website.

6. Privacy Policy

FilaForge respects the privacy of its customers. Please see the Privacy Policy section of the website for more information on how FilaForge collects, uses, and protects your personal information.

7. Disclaimer

FilaForge makes no representations or warranties about the accuracy, completeness, or timeliness of the information on its website. All information is provided "as is" without warranty of any kind.

8. Intellectual Property

All products sold by this online retail shop are protected by intellectual property laws. This means that you are not allowed to copy, reproduce, or redistribute any of these products without the express written permission of the copyright holder.

If you are caught infringing on any of these intellectual property rights, you may be subject to legal action. This could include being sued for damages, being forced to stop selling the products, or even being imprisoned.

Please be aware of the risks before you infringe on any intellectual property rights. If you have any questions, please contact us at support@filaforge.com.

9. Governing Law

These terms and conditions are governed by the laws of the State of Indiana.

10. Liability

FilaForge, its employees, agents, and suppliers shall not be liable for any damages, including but not limited to incidental, consequential, special, or punitive damages, arising out of or in connection with the use of FilaForge's website or the purchase of any products from FilaForge.

**FilaForge's products are for decorative and functional purposes. Products for decorative purposes only are not intended to be used for any other purpose. Products for functional purposes are intended to be used in accordance with the manufacturer's instructions. FilaForge does not warrant that its decorative products will meet any specific needs or requirements of any individual or entity. FilaForge warrants that its functional products will meet the specific needs or requirements of the individual or entity for which they were purchased.

**FilaForge is not responsible for any damage to any vehicle or property resulting from the use of its products.

**FilaForge's website may contain links to other websites. FilaForge is not responsible for the content or privacy practices of those websites.

**FilaForge's 3D printed automotive parts are made from high-quality materials and are designed to meet the needs of our customers. However, we cannot guarantee that our parts will work in all applications. We recommend that you consult with a qualified mechanic or automotive engineer before using our functional parts and verify any functional and cosmetic parts are compatible with your vehicle's Make and Model.

**FilaForge's 3D printed automotive parts are not intended for use in safety-critical applications. We recommend that you do not use our parts in applications where failure could result in personal injury or property damage.

**FilaForge is not responsible for any damage or injury that may result from the use of our 3D printed automotive parts. You agree to use our parts at your own risk.

By using FilaForge's website or purchasing any products from FilaForge, you agree to these terms and conditions.

11. Severability

If any provision of these terms and conditions is held to be invalid or unenforceable, such provision will be struck from these terms and conditions and the remaining provisions will remain in full force and effect.

12. Entire Agreement

These terms and conditions constitute the entire agreement between FilaForge and you with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

13. Contact Information

If you have any questions about these terms and conditions, please contact support@filaforge.com.

Introduction

We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information.

What information do we collect?

• Your name and contact information

• Your shipping address

• Your payment information

• Your purchase history

Our website is not intended for children under the age of 13. We do not collect personal information from children under the age of 13.

How do we use your information?

• Cookies

We use cookies to customize your experience on our website. Cookies are small files that are stored on your computer or mobile device when you visit a website. They can be used to remember your preferences, such as your language settings or the items you have added to your shopping cart.

• Google Analytics

We use Google Analytics to track website traffic and collect data about how visitors use our website. This information helps us to improve our website and provide you with a better user experience.

• Order Information

We use your provided information to process and ship orders, provide customer support, and send you marketing communications and updates.

Who has access to your information?

We will never sell your data, but we may share your information with the following third-party service providers:

• Payment processors

• Shipping providers

• Marketing platforms

How long do we keep your information?

• Order information: We keep your order information for 7 years for tax and accounting purposes.

• Payment information: We keep your payment information for 3 years for fraud detection purposes.

• Customer Support information: We keep your customer support information for 2 years for customer service purposes.

• Marketing Communications: We keep your marketing communications information for 2 years for marketing purposes.

How can you access or delete your information?

You can access or delete your information by contacting us at support@filaforge.com.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by email or by posting the changes on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@filaforge.com.

Shipping Timing

We ship most orders within 2-3 business days of receiving payment. Custom products may take longer. We ship via USPS or UPS ground, and most orders arrive within 5-7 business days of shipping. However, some orders may take longer to deliver, especially during peak shipping times.

If you need your order shipped faster, please contact us at sales@filaforge.com and we will do our best to accommodate your request. We offer expedited shipping for a fee.

We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Costs

For orders under $50, shipping costs are a flat rate of $10. For orders over $50, shipping is free.

Customer Service

We are committed to providing our customers with the best possible experience. If you have any questions or concerns, please do not hesitate to contact us at sales@filaforge.com. We will do our best to resolve your issue as quickly as possible.

Returns

We offer a 30-day return policy on all unused standard items. If you are not satisfied with your purchase, you can return it for a full refund less shipping.

To return an item, please contact us at returns@filaforge.com and we will provide you with a return shipping label. You are responsible for the cost of shipping the item back to us.

Once we receive the returned item, we will issue a refund to your original payment method.

Custom Products

We do not accept returns on custom products as they are made specifically for you.

If you are not satisfied with your custom product, you can contact us returns@filaforge.com and we will work with you to find a solution. We may be able to offer you a refund, replacement, or a discount on a future purchase.

We appreciate your understanding of our non-returnable policy on custom products. We hope that you will continue to do business with us in the future.

Exchanges

We will exchange items for the same item in a different size or color. If you are exchanging an item, please contact us at returns@filaforge.com to arrange for the exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at returns@filaforge.com and we will work with you to resolve the issue. We may offer you a replacement item or a refund.

Lost Items

If your item is lost in transit, please contact us at sales@filaforge.com, and we will file a claim with the shipping carrier.

Customer Service

We are committed to providing our customers with the best possible experience. If you have any questions or concerns, please do not hesitate to contact us at sales@filaforge.com. We will do our best to resolve your issue as quickly as possible.